I funded my trading account via bank money transfer but the amount of money credited to my trading account is less than it should be. I’ve already paid the bank transfer commission to my bank. Why the other commission was taken?
Please note that Alpari doesn't take any other commissions for crediting the money to client's trading account. The amount we credit to the client's trading account is the same that was credited to our company's bank account.
Most likely the other commission was taken by one of the correspondent banks involved in the flow of payments as every involved correspondent bank takes its commission according to its table of rates.
According to the global banking practice the payer can instruct his bank to hold back one of the following commissions:
1. OUR — If the Customer submits a payment order with charges OUR, all commissions are covered by the sender. In this case, the intermediary or beneficiary's bank is instructed to pay full amount of payment to the beneficiary. The Bank's liability is limited to this condition. The Bank has no responsibility for non-compliance of an intermediary or beneficiary's bank with the Bank's instructions.
2. SHA — If the Customer submits a payment order with charges SHA, the commissions are shared between the sender and the beneficiary. Commissions of the Bank are debited from sender's account and intermediary and beneficiary's banks shall have the right to collect their commissions from the transferred amount of payment.
3. BEN — If the Customer submits a payment order with charges BEN, all commissions of ordering, intermediary and beneficiary's institutions shall be paid by the beneficiary and debited from the transferred amount of payment.
