You sent me the money transfer 10 days ago but I haven’t got it yet. What should I do?
In this case it’s wise to trigger the payment inquiry. We recommend you to contact our Payment Department and request a copy of the document confirming the money transfer. Once you get this document you should contact your bank to clear up the situation.
Please note that our Payments Department effects money transfer according to your Withdrawal form sent from your Personal Area. If you made a mistake filling a Withdrawal Form you should contact our Payments Department and ask to send a payment confirmation with correct payment details to the beneficiary bank. It's for fee.
Rietumu Banka fees
There is another way to solve the problem — you should wait until the payment is refunded to our company's bank account and then credited back to the client's trading account. After that you can fill in the Bank Transfer Withdrawal Form again if needed.
